Refund Policy

Last updated: November 10, 2026

We want your order from yotoplay to arrive as expected. This policy applies to purchases shipped within the United States.

30-day return window

You may request a return within 30 days after the item is delivered. The item must be unused, in its original condition, and in its original packaging. Please include your order number or other proof of purchase.

Starting a return

Email Support@youtoplaying.com or call (917) 259-8890. If the return is eligible, we will provide return instructions and a prepaid return label or another merchant-paid return method. Please do not send an item to our address before receiving return instructions.

Damaged, incomplete, or incorrect items

Contact us promptly with your order information and clear photos of the item and packaging. We will review the issue and explain the available replacement, return, or refund option.

Refunds

After we receive and inspect an eligible return, we will notify you of the decision. Approved refunds are sent to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible before shipment if you need to change or cancel an order. We will try to help, but we cannot guarantee a change or cancellation once processing has begun. Shipped orders follow the return process above.

Contact

yotoplay
141 Washington Ave, Portland, ME 04101, United States
Support@youtoplaying.com
(917) 259-8890