Frequently Asked Questions

How long does shipping take?

Orders are normally processed in 1–2 business days. After shipment, Standard Shipping normally takes 4–6 business days. Weekends and U.S. federal holidays are not business days. Delivery dates are estimates.

How do I track my order?

When tracking is available, it is sent to the order email after shipment.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help, but a change or cancellation is not guaranteed once processing begins or the order ships.

Can I return an item?

You may request an eligible return within 30 days after delivery. The item must be unused, in its original condition, and in its original packaging. Include the order number or proof of purchase.

When will I receive my refund?

After an eligible return is received and approved, we send the refund to the original payment method within 10 business days. A bank or payment provider may need additional posting time.

What if an item is damaged, missing, or incorrect?

Contact us with your order information and clear photos of the item and packaging so we can review the issue.

What payment methods are accepted?

Only the payment options displayed at checkout for your order are accepted. See our Payment Policy.

How can I contact you?

Email Support@youtoplaying.com, call (917) 259-8890, or write to 141 Washington Ave, Portland, ME 04101, United States.